Service Consolidation | We offer a variety of Service Plans including:
Full Coverage • Time & Materials • Block Time • Depot • Exchange |
Multi-vendor, multi-platform support streamlines the management of your IT infrastructure with: - ONE contract
- ONE renewal date
- ONE invoice
- ONE number to call
| - Quick call-back and response times (vary with plan)
- Bilingual, web-based customer support available 24 x 7 x 365 /yr
- SLA management and reporting
- Documented escalation procedures
- Automated service call management
- National Parts Centers, back-up machines, test centers,remote diagnostics
- Dedicated on-site technician & desk-side support services
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Print Services (Cost-per-page) | Reduce your print costs by 10-30%: |
- Optimize print performance by consolidating distributed copiers, faxes, scanners & printers into one multi-function unit
| - Consolidate print operations & choose a cost-per-page billing model with guaranteed monthly volumes
- Streamline supplies and procurement management, including toner cartridge, maintenance kits and management of MFD's
- Nation-wide, on-site service, with service level and service performance reporting
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Placement Services | Brains II works with you to implement and manage your manpower requirements: |
- Leverage the power and expertise of Brains II's resourcesand free up your company's internal resources so you can focus on core business priorities
| - Draw from an extensive pool of technical expertise across Canada, with a highly-trained Support team that is well-versed in high-volume, high-performance service that exceeds industry standards. We offer a wide range of skills and titles to support clients in key business areas
- Plug-in to Brains II's resources, when and where you need them, short or long-term
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Environmental Asset Disposal Services | Environmentally-responsible disposal of CRT's, CPU's, laptops, printers & supplies, copiers, memory + storage media, scanners, UPS & more |
- Secure and confidential
- Mitigate business risk
- Safe and responsible
| - Sophisticated shredding and separation techniques
- No off-shore disposal
- Full diversion from landfill
- Certificates of destruction, asset tracking & waste diversion are provided
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Help Desk Services | Restore your company's normal service operations quickly & minimize business risk. When you outsource your Help Desk through Brains II, you'll enjoy the benefits of: |
- Single point of contact
- Reduce & control operating costs - staffing & skills development requirements
- Achieve higher service and end-user satisfaction levels
| - Fully managed off-site Help Desk
- ITIL-based Help Desk tool & ITIL-compliant process
- Consistent, standardized support and delivery
- Flexibility to accommodate to the changing needs of your business
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Managed Services | National Coverage • Experienced, professional Technicians |
- Installs, Moves, Adds, Changes (IMAC)
- Project Management
- Industry-leading, results driven PMI methodology
- Professional Services
- Remote Monitoring
| - Desktop/Notebook/Printer refresh/installs
- CRT-LCD monitor, Server refresh/installs
- Hardware, Software, upgrades
- Internetworking (router/switch) installs
- On-site device configuration
- Engineering upgrades
- Kiosk and POS installs
- End-of-lease returns
- Network monitoring
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Data Recovery Services | |
- For all media makes, models and Operating Systems
- Prompt, secure and cost-effective
| - Comprehensive diagnostics by highly-trained engineers, no-charge evaluation, firm price quote & estimate of recovery time frame provided within 24 hrs
- Recovery plan is customized to your requirements
- State-of-the-art replication technology is used to duplicate data bit by bit & to maintain its' pre-failure characteristics and identifiers
- Highly successful recovery rate, even when other conventional methods have failed
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