Moves and InstallationsWhether you are moving down the hall or across the country, Brains II can manage all aspects of relocating your equipment safely and efficiently. Brains II utilizes only specialized, proven carriers and the equipment is moved per the manufacturers’ specifications. Where discontinuance and installation are required, our Customer Engineers will be coordinated and dispatched to your locations. In short, Brains II will properly insure and assume complete responsibility for the successful Relocation of your equipment. Migration and IntegrationWhen Customers need to migrate their applications and data, it needs to happen as efficiently as possible, with limited downtime and business disruption. Brains II migration specialists perform migration activities like installations, configuration, set-up and/or transfer to a new environment that help customers transition smoothly from one environment of hardware, systems software or middleware to another. These could include data migration, operating system migration or storage media migration. Brains II’s expertise in hardware, operating systems and communications spans generations-old production machines to leading-edge technology. As a result, we have expertise in the integration and connectivity of disparate systems. Brains II integration services provides business flexibility in connecting internal and external systems to meet all the needs of your infrastructure. Warranty ManagementBrains II is authorized to carry out warranty service for leading manufacturers. Brains II also provides upgrades from Depot & On-siteWarranties with next day or two-day response, to Immediate Response and 24x7 Availability. Brains II has access to top-level technical support directly from leading manufacturers. We also subscribe to all leading technical databases so that we can monitor and install Engineering Changes (EC’s) proactively. We maintain machines to the exact standards specified by manufacturers so they are always up to date and eligible for manufacturers maintenance and warranty programs. Operating System Support| SupportLine Services | Brains II SupportLine Services ensure that your systems are used to their maximum potential. They include telephone access, On-line Customer Support, Program Fixes’ tracking and distribution. SupportLine Services are included at no charge when you contract for our Maintenance Services. | | Telephone Support | Our specialists are carefully selected for their technical, as well as their interpersonal skills. That means you receive prompt, courteous telephone access to Host and Network OS Specialists.
Our SupportLine specialists are equipped with specially configured laptops for emergency access to our systems 24x7x365.
These specialists answer questions pertaining to system use andoperation such as: - Troubleshooting
- Problem determination
- Problem source identification
- System configuration support
- System capacity evaluation
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Consulting ServicesOur Consultants are business people with a strong background in technology. They specialize in integrating different platforms – from the Mainframe to the Desktop. Brains II Consulting Services looks beyond your immediate needs to find cost-effective solutions that are flexible enough to expand with your business. We design and implement solutions that can help keep your business running – and growing with little disruption and high efficiency. Our plans include: | Brains II ConsultLine | Consult-Line gives you access to Consulting Services by telephone for our answers to Evaluation, Implementation and Maximization questions. This very cost-effective program permits you to discuss the viability of a particular direction with an expert Consultant. | | Brains II HouseCall | This service is perfect for customers who require Consulting Services at their site. The HouseCall Service is ordered in four-hour blocks and remains available until all the time is used. | | Brains II Consulting Project | Brains II Consulting Projects are ideally suited for projects that require customized planning for several days or more. |
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